When tension is present and one person is upset, our natural reaction is often to meet that person where they are (in an angry place).

Hedy’s life work is all about disarming that natural inclination and bringing the conversation back to connection which Hedy calls a “habit of the heart”.

When you can master this way of dealing with challenging communication, you can have a meaningful connection with even the most shut down, angry client, family member or stranger.

In This Segment You Will Learn:

• What “crossing the bridge” is and why it’s so powerful
• How this bridge process can help you, especially if you are struggling to communicate effectively with your clients and staff
• How the bridge can (and should) be different when it comes to communicating with friends vs. clients
• Why this process is likely to disarm the tension that can arise when conflict is present
• Real-life stories to clearly demonstrate how and why this works
• And much more!

A word about this episode’s sponsor: We only allow sponsors we 100% believe in and Pet Sitters Associates (PSA) is one of our reputable sponsors. Save $15 on PSA pet business insurance by using the promo code PODCAST at checkout: www.PetSitLLC.com

Click to get your free communication workbook to learn how to “cross the bridge” with angry clients, staff or family members:

Links mentioned in the podcast:

• Join the Prosperous Pet Business community on Facebook
• Follow Kristin Morrison on Instagram
• Click for FREE pet business resources to help you run your pet business smarter rather than harder

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